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Part-Time Master in Customer Experience & Innovation

Empathize with your customer, design your proposal and implement it successfully! On this program, you will enhance your creativity to develop innovative ideas that benefit both companies and their customers.

Discover your own path and start changing what you want to change.
October 2023 call with special financial aid program.

ADMISSION

Format Part Time

Learning Method In-person

Duration / Credits ECTS 14 months / 70 ECTS

Language Spanish

Campus Madrid

Early bird discount Call October 2023

The Part-Time Master in Customer Experience & Innovation is designed to create professionals equipped with the skills to develop and successfully implement innovation and Design Thinking & Customer Experience processes in companies. You will learn to tools and methodological techniques, practising methods with empathy to put yourself in your potential customer’s shoes and detect their needs, while, at the same time, developing your creativity and applying to solve real business problems.

We keep moving forward

The need for training is a constant when the world we live in is uncertain. In response to this new reality, we have developed protocols and methodologies that enable our students to continue getting a quality education and developing professionally at our Madrid/Barcelona campuses, in a virtual in-person or Hybrid format, or from anywhere in the world. Our community is committed to ensuring the education, wellbeing and safety of all our members.

We Make it Safe

Entrepreneurship Residential Program at Babson College

At the end of the tuition period, students have the option to take part in a week-long residential program at Babson College (Boston, MA, USA), one of the leading educational institutions in the world specializing in the entrepreneurial ecosystem. This program is available at an additional cost.

Customer Experience

This extremely practical Master has a purely business focus, giving you insight into the reality of the sector with the guidance of experts. It also gives you the opportunity to visit leading companies and analyse real case studies explained by the people involved. You will do all of this while using the highly creative techniques and methods of Customer Experience.

EAE Entrepreneur

Through our business incubator, we guide, finance and accompany your entrepreneurial ventures. EAE Lab gives you access to the resources and environment required to identify your project’s competitive advantages and develop your business idea.

Business Networking

Meetings with professionals from large companies and other students, enabling you to expand your network of contacts. In 2018, we organized meetings with executives from companies such as Google, Vodafone, Accenture, Intel and Telefónica, to name just a few.

Advisory Board

The syllabus has been designed in collaboration with our Advisory Board, formed by professionals from companies such as Unilever, Sony, Mango, Nielsen, Nissan, OgilvyOne, Heineken, Endesa, BP, La Caixa and Dockers, among others.

TOP 22

One of the best business schools in the world

América Economía 2019

TOP 40

Ranked among the top MBAs in Europe

QS Global MBA rankings 2020

TOP 150

One of the best MBAs in the world

QS Global MBA rankings 2020

Máster MAD BCN

Máster en Design Thinking & Customer Experience

Tiene el objetivo de crear profesionales que dispongan de las destrezas para desarrollar e implementar con éxito procesos de innovación

Learning Method: Presencial
Format: Full Time
Language: Español
Créditos: 70

Máster MAD BCN

Máster en Supply Chain Management

Designed to train professionals in one of the most in-demand business specialties, data analysis.

Learning Method: Presencial
Format: Full Time
Language: Spanish
Créditos: 70

Máster MAD BCN

Máster en Emprendimiento e Innovación

Diseñado para profundizar en las claves en las que se asienta el emprendimiento como forma de pensar, de hacer y de ser

Learning Method: Presencial
Format: Full Time
Language: Español
Créditos: 70

Máster MAD BCN

Máster en Project Management

Diseñado para formar directivos que sepan dirigir, planificar, organizar y controlar proyectos complejos

Learning Method: Full Time
Format: Profesionales
Language: Español
Créditos: 70

Máster MAD BCN

Máster en Dirección de Comunicación Corporativa

Diseñado para formar profesionales de la comunicación que sean originales, creativos y eficientes al elaborar planes de comunicación

Learning Method: Presencial
Format: Full Time
Language: Español
Créditos: 70

Máster MAD BCN

Máster en Dirección de Marketing

Learning Method: Presencial: Weekend
Format: Executive Education
Language: Español
Créditos: 70

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EAE Institución Superior de Formación Universitaria, S.L. (Campus BCN) u Ontreo Plus S.L. (Campus MAD) will process your personal information to contact you and to inform you about the program of your choice for the upcoming two terms. Afterwards, your data will be deleted.

You may exercise the rights of access, deletion, rectification, opposition, limitation and portability, by post to EAE Institución Superior de Formación Universitaria, S.L. (Campus BCN) u Ontreo Plus S.L. (Campus MAD), Post office box 221 of Barcelona, or by email to lopd@eae.es. Likewise, if the interested party considers it appropriate, they can lodge a claim to the Spanish Data Protection Agency.

Moreover, you can contact our Data Protection Manager by email to dpo@planeta.es, or by post to Grupo Planeta, At.: Data Protection Manager, Avda. Diagonal 662-664, 08034 Barcelona.

Part-Time Master in Customer Experience & Innovation

We keep moving forward

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Where do our students work?

Máster en Design Thinking & Customer Experience

Máster en Supply Chain Management

Máster en Emprendimiento e Innovación

Máster en Project Management

Máster en Dirección de Comunicación Corporativa

Máster en Dirección de Marketing

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