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Master Customer Experience & Innovation

Empathize with your customer, design your proposal and implement it successfully! On this program, you will enhance your creativity to develop innovative ideas that benefit both companies and their customers.

Discover your own path and start changing what you want to change.
October 2023 call with special financial aid program

ADMISSION

Format Full Time

Learning Method Classroom

Duration / Credits ECTS 12 months / 70 ECTS

Language Spanish

Campus Madrid / Barcelona

Early bird discount Call October 2023

Conoce nuestros campus en Barcelona y Madrid

EAE BARCELONA EAE MADRID

This Master is taught completely in Spanish. For further information, please visit Máster en Customer Experience & Innovation

The Master in Customer Experience & Innovation is designed to create professionals equipped with the skills to develop and successfully implement innovation and Design Thinking & Customer Experience processes in companies. You will learn to tools and methodological techniques, practising methods with empathy to put yourself in your potential customer’s shoes and detect their needs, while, at the same time, developing your creativity and applying to solve real business problems.

Master in Customer Experience & Innovation – Madrid Campus

The Master in Customer Experience & Innovation is run at our Madrid Campus. The program is designed to train professionals in the world of innovation and equip them with the tools and techniques required to succeed in the job market. Be bold and join EAE Business School.

Master in Customer Experience & Innovation – Barcelona Campus

The Master in Customer Experience & Innovation is also run at our Barcelona Campus. You will acquire solid input and knowledge in order to develop innovation processes successfully.

We keep moving forward

The need for professional training is constant as the world around us is uncertain. In this new reality, we have developed protocols and methodologies in order to make sure that our students can continue to receive high quality education and keep developing professionally at our Madrid/Barcelona campuses, through virtual presence, using the Hybrid format or being anywhere in the world. We are a community committed to education, wellbeing and everyone’s safety.

Find out how at We Make it Safe

Entrepreneurship Residential Program at Babson College

At the end of the tuition period, students have the option to do a one-week residential program at Babson College (Boston, MA, USA), one of the world's leading educational institutions specializing in the entrepreneurial ecosystem. This residential program is available at an additional cost.

Design Thinking

This is an extremely practical Master with a pure business focus, giving you the chance to gain insight from experts and visits to leading companies, as well as analysing case studies presented by the people involved, all while using highly creative Design Thinking techniques and methods.

EAE Entrepreneur

Through our business incubator, we help shape, finance and accompany your entrepreneurial ventures. EAE Lab gives you the resources and environment necessary to enable you to identify your competitive advantages and develop your business idea.

Business Networking

Meetings with professionals from large companies and other students, enabling you to expand your network of contacts. In 2018, we organized meetings with executives from companies such as Google, Vodafone, Accenture, Intel and Telefónica, to name just a few.

Advisory Board

The syllabus has been designed in collaboration with our Advisory Board, formed by professionals from companies such as Unilever, Sony, Mango, Nielsen, Nissan, OgilvyOne, Heineken, Endesa, BP, La Caixa and Dockers, among others.

TOP 22

One of the best business schools in the world

América Economía 2019

TOP 40

Ranked among the top MBAs in Europe

QS Global MBA 2019

TOP 150

Ranked among the best MBAs in the world

QS Global MBA 2019

Máster en Customer Experience & Innovation Part Time MAD

Máster en Customer Experience & Innovation Part Time

Tiene el objetivo de crear profesionales que dispongan de las destrezas para desarrollar e implementar con éxito procesos de innovación

Learning Method: Executive Education
Format: Presencial: Weekend
Language: Español
Créditos: 70

Máster en Product Management & Agile Part Time MAD

Máster en Product Management & Agile Part Time

Profundiza en el desarrollo ágil de nuevos productos mediante equipos de alto rendimiento orientado a la Innovación

Learning Method: Presencial: Weekend
Format: Executive education
Language: Español
Créditos: 70

Máster MAD BCN

Máster en Project Management

Está diseñado para formar directivos que sepan dirigir, planificar, organizar y controlar proyectos complejos

Learning Method: Full Time
Format: Profesionales
Language: Español
Créditos: 70

Máster en Project Management Part time MAD BCN

Máster en Project Management Part time

Está diseñado para formar a profesionales capacitados para dirigir equipos de trabajo

Learning Method: Presencial: Weekend
Format: Executive Education
Language: Español
Créditos: 70

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EAE Institución Superior de Formación Universitaria, S.L. (Campus BCN) u Ontreo Plus S.L. (Campus MAD) will process your personal information to contact you and to inform you about the program of your choice for the upcoming two terms. Afterwards, your data will be deleted.

You may exercise the rights of access, deletion, rectification, opposition, limitation and portability, by post to EAE Institución Superior de Formación Universitaria, S.L. (Campus BCN) u Ontreo Plus S.L. (Campus MAD), Post office box 221 of Barcelona, or by email to lopd@eae.es. Likewise, if the interested party considers it appropriate, they can lodge a claim to the Spanish Data Protection Agency.

Moreover, you can contact our Data Protection Manager by email to dpo@planeta.es, or by post to Grupo Planeta, At.: Data Protection Manager, Avda. Diagonal 662-664, 08034 Barcelona.